Privacy Policy
Effective date: November 6, 2026
Refresh and Renew (“we,” “us”) provides medical aesthetic and wellness services in Palestine, Texas. This policy explains what information we collect through this website, how we use it, and the choices you have.
Medical records from your care are handled separately and are protected as the law requires.
Information we collect
Information you give us. If you contact us or book an appointment, we may receive your name, phone number, email address, and anything you include in your message or booking.
Please do not send health details through our website. Our contact form is for general questions. Your health history is reviewed at your consultation, not through this site.
Information collected automatically. Our website host may process technical details, such as your IP address, browser type, and the pages you request, to deliver the site and keep it secure.
Cookies and tracking
We use Google Analytics to understand how visitors use this website, and Google Search Console to see how it appears in search. Google Analytics uses cookies. We don’t use advertising trackers. Some outside services below may also set their own cookies when they load.
Outside services
Some features are provided by other companies, and your use of them is subject to their own privacy policies.
| Service | What it does | When it loads |
|---|---|---|
| GoHighLevel | Our CRM, booking, and messaging platform | When you book or contact us |
| Google Analytics | Measures website use | On every visit |
| Review widget (ReputationHub) | Shows client reviews | As you scroll near it |
| Google Maps | Shows our location | As you scroll near it |
| Cherry | Provides optional payment plans | If you apply with Cherry |
| Cloudflare | Hosts and secures this website, and sends contact form messages to us | On every visit, and when you use the form |
How we use information
We use information to respond to you, schedule and manage appointments, provide our services, improve this website, keep it secure, and meet legal obligations.
We send text messages for appointment reminders and confirmations only. We don’t send marketing emails.
How we share information
We share information with service providers who help us operate, as required by law, and to protect the rights and safety of our clients and others.
We do not sell personal information or share it for targeted advertising. It stays in our CRM for contact purposes.
How long we keep information
We keep inquiries and client records securely in our CRM with no set deletion date, so we can reference them if you or we need them.
Your choices
You can ask us to update or delete the contact information you have given us, or stop non-essential messages from us. Some records must be kept by law. Texas residents may have other rights depending on how the law applies to us.
Security
We use reasonable safeguards to protect information. No website or email system is completely secure, so please avoid sending sensitive details online.
Children
This website is intended for adults and is not directed to children under 13.
Changes to this policy
We may update this policy from time to time. The effective date above shows when it last changed.
Contact us
Refresh and Renew, 400 N Queen St Ste 201, Palestine, TX 75801
Phone: (903) 724-2741